FAQ
Timetables and access
The Hôtel de la Marine is open every day of the year, except 1 January, 1 May and 25 December.
However, some occasional events can cause us to close the monument. For these very precise cases, an alert banner is added to the website.
The Hôtel de la Marine is open for visits every day from 10.30am to 7.00pm and to 10.00pm on Fridays. The ticket office closes 45 minutes before the end of visits.
The court of honour, the book and gift shop, and the eating outlets have their own opening times that can be seen here.
The Hôtel de la Marine is open every day of the year, except 1 January, 1 May and 25 December.
However, some occasional events can cause us to close the monument. For these very precise cases, an alert banner is added to the website.
There are many public transport routes near the Hôtel de la Marine:
Metro: Lines 1, 8 and 12, Concorde station.
Bus: Lines 42, 45, 84 and 94, Concorde-Royale stop; Lines 52, 72 and 73, Concorde stop.
Public Bicycle: Cambon-Rivoli Vélib’ station, Rue Cambon.
The monument does not have a car park but there are public car parks nearby.
Services
The Hôtel de la Marine does not have air conditioning but the visitor circuit is kept cool so that your discovery of the monument is as pleasant as possible.
Yes, there is a left-luggage office and cloakroom in the monument. However, please note that large-capacity bags and suitcases are forbidden due to France’s Vigipirate security alert scheme.
The Hôtel de la Marine includes three eating areas, a restaurant, a bar and a café to discover here. However, you are not allowed to picnic inside the building.
In the monument, there are toilets with free entry.
Baby spaces are also available.
We provide a free, public Wi-Fi connection throughout the monument.
Pets are not allowed inside the monument, except for guide dogs for blind and partially sighted people, in line with legislation.
You may enter the book and gift shop or the eating outlets without having bought an entry ticket.
The book and gift shop is open daily from 11.00am to 7.15pm, and offers late-night opening to 10.15pm on Fridays.
Publications are only available for sale on site at the Hôtel de la Marine.
A search tab in the top-right of each page of the website can be used by clicking on the magnifying glass icon.
We do not provide a visitor document or monument map on site, but a map of the monument can be viewed here.
You can subscribe to our newsletter in French by clicking here.
Les poussettes et trottinettes ne sont pas autorisées dans le parcours de visite. Un local est mis à disposition sur demande pour les y déposer. Seules les poussettes et trottinettes sont acceptées dans ce local.
Pour assurer la sécurité et le confort de visite de tous, il est interdit d’introduire dans le site des objets qui par leur destination ou par leurs caractéristiques, présentent un risque pour la sécurité des personnes et la sûreté des biens, des œuvres et des bâtiments, notamment :
- des armes et munitions de toutes catégories ;
- des objets dangereux, nauséabonds, excessivement lourds ou encombrants ;
- des substances explosives, inflammables ou volatiles ;
- des produits illicites ;
- tout objet tranchant ou contondant ;
- tout objet en verre.
Les personnels du site peuvent demander une ouverture des sacs en vue d’une inspection visuelle. Ils peuvent refuser les objets dont la présence ne leur paraît pas compatible avec des motifs de sécurité et de sûreté. Les personnels du site ne peuvent conserver des bagages ou objets personnels des visiteurs pendant les visites (casques, rollers, patinettes, planches à roulettes, etc…).
Accessibility
The Hôtel de la Marine is accessible for everyone. Free priority entry is possible for anyone with disabilities on presentation of a supporting document and an accompanying minder. On site, a kiosk and an automatic distributor specially designed for all visitors are available at the ticket office, in the Intendant’s courtyard. For greater comfort, you can book the time and date of your visit online.
The Hôtel de la Marine offers devices specially designed for everyone:
Visitors with reduced mobility
The visitor circuits are designed for visitors in wheelchairs too (wheelchairs are available for loan on site).
Blind or visually impaired visitors
In line with legislation, guide dogs are allowed into the monument.
A visitor circuit with audio description is available.
Deaf or partially deaf visitors
A web application, available for free without download for smartphones or on tablets (tablets are available for loan at the ticket office and Wi-Fi is available throughout the monument), includes content in sign language for deaf visitors who communicate through sign language. Most of the videos in the application are subtitled and transcriptions of interviews are available.
Anyone with a disability is allowed into the monument with an accompanying minder for free.
Buying tickets
1. Go to the online ticket office
2. Select ‘Buy a ticket to visit the Hôtel de la Marine’
3. Choose your visitor circuit (Grand Tour or Reception Rooms & Loggia)
4. Choose the time and date of your visit
5. On the day of your visit, go to the Hôtel de la Marine at the chosen time and present yourself in the Intendant’s courtyard to pick up The Confidant, a connected headset that will guide you throughout your visit.
We recommend you buy your ticket online in advance here to book the time and day of your visit.
Tickets are sold on site for visits on the same day of purchase in accordance with the number of daily places still available.
People entitled to free entry are invited to book the timeslot of their visit online. In such cases, you can select the type of free entry when choosing the rate (you will always be asked for a supporting document on site). Remember: If you fail to produce the aforementioned supporting document you will have to pay for the ticket on site.
A ticket bought online is only valid for the chosen visit, date and time.
With your ticket, you can pick up The Confidant, a connected headset that will guide you throughout your visit, without going via the till, but your ticket bought online does not entitle you to a fast track through the security-check queues or the queues for picking up The Confidant during busy periods.
All visits take place in a clearly defined time slot to avoid long queues and to make sure our visitors enjoy optimal comfort when visiting the monument. Your entry ticket therefore ensures your entrance at a precise time without you having to go via the till.
You can go straight to the monument to buy a ticket but you might be refused entry if all places have been sold. We therefore recommend choosing another timeslot and date.
When you buy a ticket, you have to book it for a certain time and date for your visit. These criteria cannot be changed once your purchase has been validated. Take the time to properly read the overview of your basket before validating the order and paying for it.
Once you have confirmed your purchase, the ticket cannot be swapped, changed or reimbursed.
The general conditions of sale that bind you stipulate that the ticket is exclusively valid for the visit, date and time stated.
No, but your entry ticket is valid for entering the monument within the 15 minutes following the stated time. It is important to respect the timeslot you choose when booking.
All exits from the monument are definitive. You cannot go back inside the visit areas several times with the same entry ticket. Entry tickets are single-use passes.
However, you can enter areas open to the public without a ticket. These areas include the book and gift shop, the restaurant, the café and the bar, as well as the court of honour.
You can print your ticket or show it on your smartphone.
Remember: A gift ticket or pass ticket for the Hôtel de la Marine should be swapped for a ticket showing a time and date via our website, or on site at the till or through the automatic distributors.
For all online bookings, you receive an e-mail with the tickets attached.
You can find your purchased tickets again by signing into your account via this link then going to the section ‘My orders’. If you still cannot find your tickets, your payment may have been refused.
Would you like to switch from the Reception Rooms & Loggia circuit to the Grand Tour circuit?
You can make the switch at the till but you will have to pay for the difference in price. For example, if the Reception Rooms & Loggia circuit costs €13 and the Grand Tour circuit costs €17, you will have to pay a €4 supplement.
Would you like to switch from the Grand Tour circuit to the Reception Rooms & Loggia circuit?
You can make this change on site at the till, but, pursuant to the general conditions of sale, you will not be entitled to a reimbursement of the price difference.
Remember that the Grand Tour circuit includes the Reception Rooms & Loggia circuit anyway.
Would you like to change the theme of your visit for your Grand Tour ticket?
You can make this change on site when you pick up The Confidant. State your chosen new theme to the assistant so that they reconfigure the headset.
For example, if you have a Grand Tour ticket with the audio experience for The Age of Enlightenment, you can swap it on the day concerned for the audio experience for Travelling Through Time.
Similarly, you can change your chosen language for the visit.
Find out about all our audio visits here.
Would you like to go on the Grand Tour circuit but have a gift ticket or pass ticket for the Reception Rooms & Loggia circuit?
You can change your visit online, at the till or at the automatic distributor when you swap it for a ticket showing a time and date.
For example, if the Reception Rooms & Loggia circuit costs €13 and the Grand Tour circuit costs €17, you will have to pay a €4 supplement.
Free entry is possible for the following categories of visitors every day (except days when the monument is closed):
You will always be asked for a supporting document that is still valid at the time. If you fail to produce the aforementioned supporting document you will have to pay for the ticket on site. The full list of acceptable supporting documents is available here.
People enjoying free entry are invited to book their visitor timeslot online and select the free entry option when they choose the rate.
All entries require a ticket, which is issued for free if you are entitled to free entry.
People entitled to free entry:
- Person aged under 18 years (with a family, outside of school groups)
- Person aged 18–25 years (citizen of an EU member state or regular non-European resident in France)
- Person with a disability and their accompanying minder
- Job seeker (on presentation of proof of entitlement dated within the last six months)
- Holder of a ‘Pass Education’ card (still valid at the time)
- Member of ‘Passion monuments’, the annual membership scheme of the Centre des monuments nationaux (on presentation of a ‘Passion monuments’ card still valid at the time)
Read the full list of free entry options and supporting documents required here.
The Hôtel de la Marine does not offer reductions. You can read the list of groups of people entitled to free entry here.
In general, Saturdays and Sundays are the busiest days outside of school holidays. The late-night opening (until 10.00pm) on Fridays is a special moment to savour.
Good to know: The Hôtel de la Marine is open on Mondays and Tuesdays, contrary to some museums in Paris.
With the annual Passion monuments membership card, you can enjoy unlimited visits to around 100 outstanding monuments throughout France, including the Hôtel de la Marine, for 45 euros per year. Find out about all the Passion monuments advantages here.
Holders of the Passions monuments card can enjoy free entry to the Hôtel de la Marine if they have booked a timeslot. For greater comfort, we advise you to book your timeslot online by selecting the rate for ‘Passion monuments Member’. Please note that when you pick up The Confidant, a connected headset for an immersive visit, you will always be asked to show a Passions monuments card still valid at the time.
You can also pick up a free entry ticket (at the till or through the automatic terminals), if there are places still available.
The gift ticket should be exchanged (online, at the ticket office or through the automatic distributors) for a ticket showing a time and date.
Select ‘Use a Hôtel de la Marine gift ticket’. Enter the code of your gift ticket and choose the circuit, time and day of your visit. Go to the Hôtel de la Marine on the chosen day, in the Intendant’s courtyard, to pick up The Confidant, a connected headset for an immersive visit.
The gift ticket is valid for one year from the purchase date
The pass ticket should be exchanged (online, at the ticket office or through the automatic distributors) for a ticket showing a time and date.
Select ‘Use a Hôtel de la Marine pass ticket’. Enter the code of your pass ticket and choose the circuit, time and day of your visit. Go to the Hôtel de la Marine on the chosen day, in the Intendant’s courtyard, to pick up The Confidant, a connected headset for an immersive visit.
On site: cash, French bank drafts and bank cards (Visa, Eurocard-Mastercard, American Express) are accepted.
On the online ticket office or at the automatic distributors: only payments by bank card (Visa, Mastercard, E-carte Bleue, EMV, JCB or American Express) are possible.
The visit
All visits to the Hôtel de la Marine unfold through the audio experience provided via The Confidant, a connected headset for an immersive visit.
This audio experience is available in nine languages: French, English, Spanish, Italian, German, Chinese, Japanese, Russian and Arabic.
There are two visitor circuits put forward at the Hôtel de la Marine:
All visits to the Hôtel de la Marine unfold through the audio experience provided via The Confidant, a connected headset for an immersive visit.
First visitor circuit: Grand Tour: Explore the entire monument: the Intendant’s apartments from the 18th century, the stately reception rooms and the loggia, through three audio experiences to choose from:
1. Family visit
Visit the Hôtel de la Marine as a family
Visitor circuit available in French, English, Spanish, Italian, German and Russian
2. Travelling Through Time
The Hôtel de la Marine, a token of 250 years of history
Visitor circuit available in French, English, Spanish, Italian, German, Russian, Arabic, Chinese and Japanese
3. The Age of Enlightenment
Plunge into the Hôtel de la Marine of the 18th century
Visitor circuit available in French and English
Second visitor circuit: Reception Rooms & Loggia: Discover the stately reception rooms and the most beautiful view in Paris
Visitor circuit available in French, English, Spanish, Italian, German, Russian, Arabic, Chinese and Japanese.
The audio experience on the Grand Tour and Reception Rooms & Loggia visitor circuits include explanations tailored to children and families, and come with a visitor booklet to complete.
The full visit of the Hôtel de la Marine through the Grand Tour (Intendant’s apartments + Reception Rooms & Loggia) lasts 1 hour 30 minutes.
The Reception Rooms & Loggia circuit lasts 45 minutes on average.
You can share your visit using the tag #hoteldelamarine and on Instagram, Twitter and Facebook by tagging our accounts: @Hoteldelamarine.
Photos and films
You are allowed to take photographs and shoot films during your visit, except in the Al Thani Collection area where it is strictly forbidden to shoot films or take photographs.
Please contact us via the contact form here.
Other questions
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